Shipping policy

At E.M. Teas, it's our aim to please!

Processing Time: Orders are typically processed and dispatched within 1-3 business days after payment confirmation, excluding weekends and holidays.

Shipping Methods: We offer standard and expedited shipping options. Standard shipping typically takes 3-8 business days for delivery, while expedited shipping may arrive sooner depending on the selected courier service.

Shipping Rates: Shipping rates are calculated based on the total weight of the order and the destination. Customers can view the shipping costs during the checkout process before completing their purchase.

International Shipping: Unfortunately, we currently only offer shipping within the contiguous USA. If you'd like to request a bulk international order, we would love to hear from you though! Contact us care@plantsthatplease.com. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.

Delivery Issues: In the event of any delivery issues or delays, please contact our customer support team at care@plantsthatplease.com for assistance. We will work to resolve any issues and ensure that your order arrives safely and on time.